Shipping & returns

Shipping Policy

Processing Time

• All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

• Standard Shipping: 5-7 business days - $5.99
• Express Shipping: 2-3 business days - $15.99
• Free Shipping: On orders over $50

Delivery delays can occasionally occur. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping

• We currently do not ship outside the U.S.

Returns Policy

Our Guarantee

• We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item within 30 days of receipt for a full refund or exchange.

Return Process

1. Contact Us: Email us at orders@designerplague.com to initiate a return. Please include your order number and reason for return.
2. Return Shipping: We will provide you with a prepaid return shipping label. Attach the label to your package and drop it off at your nearest shipping location.
3. Refunds: Once we receive your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Conditions for Returns

• Items must be returned in their original condition, with all tags attached.
• Custom or personalized items are not eligible for returns.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at orders@designerplague.com with your order number and a photo of the item. We will arrange for a replacement or refund.